Federal Express SuperTracker

Federal Express SuperTracker

Usage conditions apply
This is a Federal Express SuperTracker handheld barcode scanner, first introduced in 1986. The SuperTracker is a critical part of FedEx’s Customers, Operations, and Services Master On-line System (COSMOS) used to track packages and confirm deliveries. Customer agents, couriers, and sorting personnel use the SuperTracker to scan barcodes on packages as they move through the Federal Express system. Providing information about a package’s location, status, and movement became an integral part of delivery companies, with every major carrier implementing a package tracking system.
Carl Niehls, “Custodial Package Tracking at Federal Express,” in Managing Innovation: Cases from the Services Industries, ed. Bruce R. Guile and James Brian Quinn (Washington, D.C.: National Academy Press, 1988), 57–81.
Object Name
date made
Physical Description
plastic (overall material)
rubber (overall material)
metal (overall material)
overall: 4.4 cm x 19.3 cm x 4.2 cm; 1 23/32 in x 7 19/32 in x 1 21/32 in
ID Number
catalog number
accession number
Credit Line
Gift of Federal Express
See more items in
Medicine and Science: Computers
Computers & Business Machines
American Enterprise
American Enterprise
Exhibition Location
National Museum of American History
Data Source
National Museum of American History
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Hi, I was one of the designers. At the time it was cutting edge with the latest surface mount chips! The keyboard was conductive rubber made in Hong Kong and the whole unit was manufactured under contract by Kyocera in Japan. I was the mechanical engineer designing on a very early version of Autocad.

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